Philoi Global Ltd – Privacy Policy
Effective Date: 19 May 2026
Philoi Global Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and manage personal information when you access or use our website www.philoiglobal.org (the “Site”) or interact with us.
- Collection of Personal Information
We collect personal information that is reasonably necessary for our functions and activities.
1.1 Information Collected Automatically
When you visit our Site, we may automatically collect:
- IP address
- Device and browser information
- Time zone and location data
- Website usage data, including pages viewed
- Cookies and similar tracking technologies
1.2 Information You Provide
We collect personal information you provide when you:
- Make or attempt to make a purchase or donate
- Contact us or subscribe to communications
This may include:
- Full name
- Billing and shipping address
- Payment information (e.g. credit card details)
- Email address
- Telephone number
In this Policy, “Personal Information” includes both device-related data and identifying information provided by you.
- Purpose of Collection
We collect and use personal information for purposes including:
- Processing and fulfilling orders
- Managing payments and deliveries
- Communicating with you about your transactions or enquiries
- Detecting and preventing fraud or unlawful activity
- Improving website functionality and user experience
- Providing marketing communications (where you have consented or where permitted by law)
- Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary, including:
- Payment processors (e.g. Stripe)
- Service providers assisting with website operation, analytics, or delivery services
We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.
- Overseas Disclosure
Some third-party service providers may be located outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure recipients comply with the APPs or equivalent privacy protections.
- Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no data transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Access and Correction
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate, incomplete, or outdated information
Requests can be made using the contact details below. We will respond within a reasonable timeframe.
- Direct Marketing
We may use your personal information to send marketing communications where permitted by law.
You may opt out at any time by:
- Using the unsubscribe function in emails, or
- Contacting us directly
Please allow up to 28 days to process requests for postal communications.
- Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Policy
- Comply with legal obligations (e.g. ATO and accounting requirements)
When no longer required, personal information will be securely destroyed or de-identified.
- Data Deletion Requests
You may request the deletion of your personal information by contacting us.
We will take reasonable steps to delete your information, unless we are required by law to retain it.
- Cookies and Tracking Technologies
We use cookies to:
- Improve website functionality
You may choose to disable cookies through your browser settings; however, this may affect your experience on the Site.
- Do Not Track
Our Site does not currently respond to “Do Not Track” browser signals.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website.
Where changes are significant, we will take reasonable steps to notify you.
- Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us using the details below.
We will investigate your complaint and respond within a reasonable period.
Philoi Global Ltd
1–5 View Street
Chatswood NSW 2067
Australia
Email: info@philoiglobal.org