Philoi Store – Terms & Conditions
Payment Options
All orders must be paid at checkout using a valid card (including Apple Pay) or by direct bank transfer. When paying by bank transfer, please include your Order ID as the reference. Orders are dispatched only once payment has cleared. Cash payments are not accepted for online purchases.
Product Descriptions
We take care to provide accurate details, images, and pricing for all items. Product photos form part of the description and should be used to assess condition and quality. If an item arrives significantly different from its description, you may be entitled to a refund or remedy under Australian Consumer Law. Please refer to our Refund Policy for further information.
Discount & Promo Codes
Philoi Store may offer promotional or discount codes from time to time. Enter the code at checkout to apply the offer to eligible items in accordance with the terms provided for that promotion.
Customer Service Hours
Our Customer Service team is available Monday, Wednesday, and Friday from 10:00 am to 4:00 pm AEST. Enquiries received outside these hours, on weekends, or on public holidays will be responded to during the next service period.
Contact Information
For questions about a specific item, please contact the store listing that product. For general enquiries—including shipping, returns, or account support—email info@philoiglobal.org.